High customer expectations. Growing operational complexity.
Retail organisations are expected to deliver fast and consistent customer experiences while managing increasing pressure across fulfilment, inventory, suppliers, and digital channels, often in environments where commerce, logistics, and operational systems still do not work together seamlessly.
That makes it harder to maintain product availability, coordinate fulfilment, and deliver consistent experiences across channels and markets.
Fragmented operations slow execution
Modern retail depends on coordination across e-commerce platforms, stores, suppliers, logistics providers, marketplaces, and external partners. At the same time, customer expectations around delivery, availability, and convenience continue to rise.
But disconnected systems and inconsistent information flows make it difficult to maintain visibility, speed, and operational control across the value chain.
Many organisations struggle with:
- Inventory, product, and customer data spread across multiple systems
- Manual coordination across suppliers, fulfilment, and sales channels
- Limited visibility across orders, returns, and operational performance
- Increasing pressure around sustainability reporting and compliance
- Difficulty turning operational data into faster commercial decisions
- Legacy environments that slow operational change and digital services
Faster operations require connected information
We help retail and consumer-goods organisations reduce friction across operational workflows, customer journeys, and value-chain processes.
By integrating commerce platforms, operational systems, fulfilment flows, supplier information, and customer data, organisations can improve coordination, reduce manual handling, and create more consistent experiences across channels and markets.
The result is faster fulfilment, clearer inventory visibility, improved reporting, stronger operational resilience, and more reliable customer experiences.
AI and automation can also help simplify repetitive processes, strengthen forecasting, improve planning, and support faster operational decisions. At the same time, increasing digital dependency creates greater demands around governance, cybersecurity, traceability, and operational continuity.
I highly appreciate Epical’s clear expertise and knowledge as well as their willingness and ability to take initiative.
– Jukka Hagman, IT System Manager at Martela
Reliable retail operations depend on trusted data
High-performing retail organisations make faster and more reliable decisions through connected systems, trusted data, and clearer operational processes. Organisations can reduce operational friction, improve fulfilment performance, and create more consistent customer experiences across physical and digital channels.
Reliable information also creates stronger coordination across suppliers, logistics partners, marketplaces, and internal teams in environments where speed, availability, and customer expectations directly affect business performance.
Tailored B2B EDI solution makes Paulig’s back-end infrastructure meet future needs
Paulig modernised its B2B EDI landscape with a flexible and scalable integration solution delivered together with Epical. The new platform reduces maintenance, improves reliability, and provides a strong foundation for future business growth and evolving integration needs.
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Tailored B2B EDI solution makes Paulig’s back-end infrastructure meet future needs
Paulig modernised its B2B EDI landscape with a flexible and scalable integration solution delivered together with Epical. The new platform reduces maintenance, improves reliability, and provides a strong foundation for future business growth and evolving integration needs.
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Streamlining Newbody’s order and supply chain
Newbody modernised its purchasing, order handling, and logistics flow with a custom-built digital platform developed together with Epical. The solution replaces manual processes, improves collaboration with customers and suppliers, and provides full control and traceability across the entire order lifecycle.
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Epical migrates Martela’s data warehouse to the cloud – a new environment facilitates reporting
Martela migrated its data warehouse and reporting environment to the cloud together with Epical as part of a broader ERP transformation. The new platform provides reliable, up‑to‑date data, lowers infrastructure costs, and creates new opportunities for flexible and scalable reporting.
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Data warehouse supports Otava’s financial reporting – ADA plays a key role in the transformation
Otava modernised its financial reporting by moving from on‑premises systems to a cost‑effective Azure‑based data warehouse. With Epical’s Analytics Data Accelerator, Otava built a unified, scalable data platform that improves data quality, accelerates reporting, and provides a solid foundation for future financial transformation.
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Consistent reporting enhances the effective use of data at Otava
Otava is a Finnish media group operating across multiple business areas, including publishing, learning services, commerce, and digital platforms. To support its data-driven strategy and replace fragmented reporting across the group, Epical collaborated with Otava to implement a unified reporting solution that provides a single source of truth and improved transparency at all levels of the organization.
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Change without disrupting customer experience
Retail and consumer-goods organisations cannot pause operations while systems evolve. Stores, e-commerce platforms, fulfilment operations, campaigns, returns, and seasonal peaks need to continue throughout transformation and modernisation projects.
The challenge is keeping operations running while introducing new technology, customer expectations, sustainability requirements, and long-term scalability at the same time.
At Epical, we combine expertise in data with a close and long-term way of working. The most effective solutions are grounded in operational reality and designed to support the business over time.
How we support
AI services
AI used to simplify operations, improve forecasting, strengthen data quality, and support faster operational decisions across systems and workflows.
Data analytics
Clearer insight for forecasting, inventory visibility, operational monitoring, and faster commercial decisions.
Identity & access management
Secure and controlled access to systems, platforms, and sensitive operational and customer information.
Data governance & security
Clearer structures for managing data quality, traceability, compliance, and secure information flows.
Data management & platforms
A stable foundation for managing, sharing, and using information across complex retail, supplier, and customer environments.
System integration
Connected systems and workflows that reduce manual handling and improve coordination across commerce, fulfilment, and operational processes.
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